Rhino policies can be canceled at any point during the life of the policy. If the coverage is no longer needed, Rhino can cancel your policy and issue any applicable refunds.

A Rhino policy can be canceled only if the renter and property agree that coverage is not needed. If you and your property manager don’t agree to the cancellation, the coverage will remain active.

Reasons for Cancellation

The following are reasons that a policy may be canceled:

• You did not move into the apartment
• You decided to pay a cash security deposit instead
• Your roommate/spouse has already enrolled
• You signed up for two policies
• Your policy renewed for another lease term and you’re paying a cash security deposit instead of Rhino
• You moved out before your lease end date

How to cancel a Rhino policy before move-in

Follow these steps to cancel your Rhino policy:

1. Login to your Rhino renter dashboard and click on your Active policy.
2. Scroll to the bottom of the page and select the Request cancellation option.
3. Select your cancellation reason.
4. Click Submit.
5. Your property manager will receive an email to confirm or deny your cancellation request.
6. Once they have taken action on your request, you will be immediately notified via email.
7. If they do not take action on your cancellation request within 7 days, we will cancel your policy and issue a refund.

How to cancel a policy after move-in

1. Login to your Rhino renter dashboard and click on your Active policy.
2. Scroll to the bottom of the page and select the Request cancellation option.
3. Select the Moved Out option and input your move-out date.
4. Click Submit
5. Your property manager will receive an email to confirm or deny your cancellation request.
6. Once they have taken action on your request, you will be immediately notified via email.
7. If they do not take action on your cancellation request within 7 days, we will cancel your policy and issue any applicable refunds.

Please note that if you move out before your lease ends, your property still has 60 days to file claims. Click here to learn more about what you are responsible for if a claim is filed on your policy.