How do I set up a payment plan?

Rhino makes claim reimbursement easy for our customers by offering different payment plan options. You can choose the payment plan for your claim in your renter dashboard or access it through the email you received with your Rhino policy claim information.

Alternatively, you can work directly with our recovery team at recovery@sayrhino.com to pay your claim.

Here are steps on how to submit payment for your outstanding balance: 

1. Log into your account at sayrhino.com. 
2. Locate the Needs Attention section on your home page. For each outstanding claim you will see a “Pay Now” option.
   
3. Select your preference to pay in full or pay-over-time via credit or debit card.
4. Enter your payment information and click "Pay Now".

What forms of payment do you accept? 

Rhino currently accepts debit or credit cards, ACH, PayPal, Apple Pay and Cash App Pay. 

What will happen if I do not pay back my claim?

Rhino attempts to make all possible efforts to resolve any outstanding balance(s) directly with renters. 

In the event of default, we may exercise the remedies available to us under applicable law as outlined in the Signed Tenant Acknowledgement Agreement. 

If you have any questions about your claim, contact our recovery team at recovery@sayrhino.com with supporting documentation. 

Have more questions on claims? See What am I responsible for when a claim is filed?

How can I change or update my payment plan?

If you need to make any changes to your payment plan, such as your payment method, due date, or payment amount, please reach out to our recovery team at recovery@sayrhino.com at least three (3) days before the next payment is due.