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  2. Frequently asked questions

Frequently asked questions

How Rhino works, how to sign up, and how to renew your policy.

How Rhino works

  • Rhino's Commitment to Renters
  • What is Rhino’s renters insurance?
  • What is Rhino Security Deposit Insurance?
  • What does Rhino cover?
  • Understanding renter coverage
  • Finding properties that offer Rhino
See all 7 articles

Enrolling with Rhino

  • How to add an interested party
  • Is renters insurance required?
  • How to add on renters insurance
  • What is Rhino guarantor coverage?
  • Editing my Rhino policy
  • What does a pending policy status mean?
See all 10 articles

Billing & claims

  • What am I responsible for when a claim is filed?
  • How do I file a claim for renters insurance?
  • Understanding your payment schedule for renters insurance
  • Managing your payment information
  • Understanding your payment schedule
  • Getting a quote for your Rhino policy
See all 7 articles

Cancellations and Renewal

  • Renewing a Rhino policy
  • Canceling your renters insurance policy
  • Transferring Units
  • How to stop your policy from renewing automatically
  • Canceling your Rhino policy
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Rhino New York LLC (Rhino Insurance Agency in California) (Rhino) is a licensed insurance agency in the states where it transacts insurance.

Coverage is available only in the states where insurance is currently being transacted, and is subject to policy terms, conditions and exclusions. Rhino acts as a general agent for one or more insurance carriers. In AK, CT, DE, IN, KY, MD, ME, NY, OH, PA, SD, TN & WV, insurance may be underwritten by one of the following insurance companies which carry an A.M. Best rating of "A" (Excellent): National Specialty Insurance Company (NAIC # 22608), Bedford, TX and State National Insurance Company, Inc. (NAIC # 12831), Bedford, TX. In the remaining states, insurance may be underwritten by a surplus lines carrier that is not licensed in that state.

Coverage for the benefit of a landlord with respect to a tenant’s unit is subject to underwriting review and approval with respect to that tenant. Landlords are obligees under insurance placed/underwritten by Rhino.

Deposit Management services are not an insurance product and are provided exclusively by Rhino Management Services LLC.

Rhino will receive compensation from the Insurers based on insurance Rhino places for the benefit of a landlord and their individually bonded tenant. For more information about Rhino’s compensation, please request a copy of Rhino’s Producer Compensation Disclosure. If you would like information about other insurance coverage options you should consult another insurance producer.


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