Renters
Frequently Asked Questions for New & Existing Renters
What is Rhino?
Before Enrolling With Rhino
- What exactly am I paying for when I enroll with Rhino?
- Can I have a guarantor and still use Rhino?
- I'm looking on the website for a specific building that said they offer Rhino. Why can't I find it?
- Can Rhino act as my guarantor?
- Does adding Rhino as my guarantor require a different payment schedule?
- How does enrollment for Rhino’s guarantor service work?
Enrolling with Rhino
- What documents do I need to enroll with Rhino?
- Do I need to know my address before enrolling with Rhino?
- What do I do if my lease term is longer than 24 months?
- When will I be billed for the first time?
- So once I pay, Rhino will email the building?
- Where can I find my Policy Information/Tenant Agreement?
Moving Out or Cancelling Your Rhino Policy
- I am breaking my lease early/moving out how can I cancel? Early Termination
- Why do you need approval from the property to cancel my policy?
- How can I cancel my policy?
- What do I do if I’m moving out of my apartment?
- What if I enroll with Rhino before signing my lease and then decide not to move in?
- I’m moving out at the end of my lease, how do I stop payments?