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Renters

Frequently Asked Questions for New & Existing Renters

What is Rhino?

  • What is Rhino?
  • Is Rhino renters insurance?
  • What does Rhino cover?
  • Is Rhino renters insurance?
  • How does Rhino benefit landlords?
  • So if Rhino doesn’t cover my personal items, what exactly does it cover?

Before Enrolling With Rhino

  • What exactly am I paying for when I enroll with Rhino?
  • Can I have a guarantor and still use Rhino?
  • I'm looking on the website for a specific building that said they offer Rhino. Why can't I find it?
  • Can Rhino act as my guarantor?
  • Does adding Rhino as my guarantor require a different payment schedule?
  • How does enrollment for Rhino’s guarantor service work?
See all 12 articles

Enrolling with Rhino

  • What documents do I need to enroll with Rhino?
  • Do I need to know my address before enrolling with Rhino?
  • What do I do if my lease term is longer than 24 months?
  • When will I be billed for the first time?
  • So once I pay, Rhino will email the building?
  • Where can I find my Policy Information/Tenant Agreement?
See all 21 articles

Moving Out or Cancelling Your Rhino Policy

  • What is the renter responsible for when a claim is filed?
  • What do I do if I’m moving out of my apartment?
  • I am breaking my lease early/moving out how can I cancel? Early Termination
  • Why do you need approval from the property to cancel my policy?
  • How can I cancel my policy? 
  • What if I enroll with Rhino before signing my lease and then decide not to move in?
See all 8 articles
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