Renters
What is Rhino?
Before Enrolling With Rhino
- What exactly am I paying for when I enroll with Rhino?
- Can I have a guarantor and still use Rhino?
- I'm looking on the website for a specific building that said they offer Rhino. Why can't I find it?
- Can Rhino act as my guarantor?
- Does adding Rhino as my guarantor require a different payment schedule?
- How does enrollment for Rhino’s guarantor service work?
Enrolling with Rhino
- What documents do I need to enroll with Rhino?
- Do I need to know my address before enrolling with Rhino?
- What do I do if my lease term is longer than 24 months?
- When will I be billed for the first time?
- So once I pay, Rhino will email the building?
- Where can I find my Policy Information/Tenant Agreement?
Rhino Pricing
- Since Rhino offers multiple ways to pay for a policy, is there a way for me to change how I'll pay even after I finish enrolling?
- Why was I charged for a full month during the last month of my lease if I moved out in the middle of the month?
- Why am I seeing a price change request in my renter account?
- How can I see my payment schedule?
- Does Rhino charge a fee for landlords?
- Is there an option to pay monthly without signing up for autopay?
Renewing your Rhino Policy/Moving Out
- What do I do if I’m moving out of my apartment?
- How do I renew my Rhino policy if I’m renewing my lease?
- What if I have to reassign my lease mid-way, can I transfer my Rhino policy?
- What if I move out of my apartment early?
- I’m moving out at the end of my lease, how do I stop payments?
- Should I send pictures of the apartment to Rhino when I move in to document the current condition and any damage?