Renter Help Center

Property Management Help Center

Renter Help Center Property Help Center

Rhino
Frequently asked questions
Billing & claims

Billing & claims

What am I responsible for when a claim is filed on my Security Deposit Insurance Policy?
Understanding your payment schedule for claims filed on your Security Deposit Insurance Policy
How do I file a claim for Renters Insurance?
Understanding your payment schedule for Renters Insurance
Updating your payment method and paying off a balance
Understanding your payment schedule for security deposit insurance
Getting a quote for your Rhino Security Deposit Insurance policy

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Security Deposit Insurance is provided by Rhino New York LLC (Rhino Insurance Agency in California) (Rhino), a licensed insurance agency.

Security Deposit Insurance coverage is subject to actual policy terms, conditions and exclusions and is currently not available in HI, MT, ND or WY. Coverage is subject to underwriting approval and may not be available to all persons, even if offered in your state. Landlords may be afforded coverage under insurance placed/underwritten by Rhino, and landlords may select a coverage limit that is greater than the amount of a cash security deposit. Rhino acts as a general agent for various insurance carriers. In AK, CT, DE, IN, KY, MD, ME, NY, OH, PA, SD, TN & WV, insurance is underwritten by carriers with an A.M. Best rating of "A- (Excellent)" or better. In the remaining states, insurance may be underwritten by a nonadmitted, excess/surplus lines carrier that is not licensed in that state.

Rhino will receive compensation from insurers based on insurance Rhino places for the benefit of a landlord and their individually bonded tenant. For more information about Rhino’s compensation, please review Rhino’s Producer Compensation Disclosure. If you would like information about other insurance coverage options you should consult another insurance producer.

Renters insurance is provided by Cover Genius Insurance Services, LLC, and underwritten by Markel American Insurance Company or Markel Insurance Company. Rhino acts as an agent for Cover Genius in connection with renters insurance. Renters insurance coverage is subject to actual policy terms, conditions, and exclusions.

Cash security deposit management services, including but not limited to facilitating the payment and management of security deposits through the Rhino platform, are not an insurance product and are provided by Rhino Deposit Management Services LLC.

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