My property offers Rhino and is changing management

If you manage an active Rhino property that is changing management, please contact our support team and provide the following. 

• Whether your property wants to continue offering Rhino products or not
• Full property address(es), including unit numbers, city, state, and ZIP
• Current property management company name
• New property management company name or owner’s name
• New legal entity name (LLC), if applicable
• Email addresses for all new property managers/owners to be added
• Proof of transfer or ownership (e.g., management agreement or ownership documents)
• Total number of units in the new manager’s or owner’s portfolio
• If applicable: If the property has Rhino-held cash deposits, let us know whether you’d like to withdraw the full amount for transfer or keep the deposits active in our system. If you’re unsure, we can check for you.

Once we receive all required details, we’ll submit your request to our Operations Team. The typical turnaround time is 3–5 business days.

If you will continue to offer Rhino products:

• After the transfer is complete, Rhino Support will send a welcome email with instructions on accessing the Rhino portal and managing policies and claims.

If you plan to deactivate Rhino product offerings:

• Please still contact us with the above information so we can update our records. Once we have processed your information, we will deactivate services for your property.