Canceling your Security Deposit Insurance policy

Rhino security deposit insurance policies can be canceled at any point during the life of the policy. If the coverage is no longer needed, Rhino can cancel your policy and issue any applicable refunds. A Rhino security deposit insurance policy can be canceled only if the renter and property agree that coverage is not needed. If you and your property manager don’t agree to the cancellation, the coverage will remain active.

What qualifies my policy for cancellation?

• You did not move into the apartment
• You decided to pay a cash security deposit instead
• Your roommate/spouse has already enrolled
• You signed up for more than one policy.
• Your policy was renewed for another lease term and you’re paying a cash security deposit instead of a Rhino policy.
• You moved out before your lease end date

I haven't moved into the property, how do I cancel?

Just follow these steps if you need to cancel your policy before move in 

1. Login to your Rhino renter dashboard at sayrhino.com and click on your Active security deposit insurance policy.
2. Scroll to the bottom of the page and select the Request Cancellation option.

     3. Select your cancellation reason.

     4. Click Submit.

     5. Your property manager will receive an email to confirm or deny your cancellation request.

     6. Once they have taken action on your request, you will be immediately notified via email.

     7. If they do not take action on your cancellation request within 7 days, we will cancel your policy and issue a refund.

How do I cancel my policy after I have moved in? 

You can follow these simple steps to cancel your policy after you move in. 

1. Login to your Rhino renter dashboard and click on your Active security deposit insurance policy.
2. Scroll to the bottom of the page and select the Request Cancellation option.
3. Select the Moved Out option and input your move-out date.
4. Click Submit
5. Your property manager will receive an email to confirm or deny your cancellation request.
6. Once they have taken action on your request, you will be immediately notified via email.
7. If they do not take action on your cancellation request within 7 days, we will cancel your policy and issue any applicable refunds.

Please note that if you move out before your lease ends, your property still has 60 days to file claims. 

My cancellation is pending, how do I check the progress?

You may check the status of your pending cancellation request in your account at sayrhino.com.

1. Login to your account at sayrhino.com
2. In your renter action center, you will see your pending cancellation request
3. Select your policy to see further details regarding your cancellation.
4. If you have any further questions, you can contact our support team for assistance. 

My cancellation has been denied, what do I do?

A Rhino security deposit insurance policy can be canceled only if the renter and property agree that coverage is not needed. If you and your property manager don’t agree to the cancellation, the coverage will remain active.

You may log into your account for the next steps if your property manager has denied your cancellation by following these steps. 

1. Log into your account at sayrhino.com
2. Locate your policy in the renter's action center. 
3. Select the policy in which cancellation was denied. 
4. You will have a message that provides the reason for cancellation and the next steps. 
5. You may reach out directly to your Property Manager or you may reach out to our support team. 
6. Our Support team will reach out to your property manager regarding the cancellation and confirm if coverage is still required. 
7. Once the Support Team receives confirmation from the Property Manager, they will cancel your policy as needed or the policy will remain active. 
8. Please note, the decision rests with the Property Manager.

Rhino New York, LLC (Rhino Insurance Agency in CA)(Rhino) is a licensed insurance agency, acting as an agent in connection with the advertised products, which are provided by Cover Genius Insurance Services, LLC, and underwritten by Markel American Insurance Company or Markel Insurance Company. Coverage is subject to actual terms, conditions, and exclusions of the policy.