Security Deposit Alternative (SDA)

Inviting a resident to apply for Rhino SDA

Last updated · — min read

The steps you follow to invite a resident to apply will depend on how your property is set up in the Rhino portal.

Please Note:

  • The leasing term needs to be between 6-24 months
  • The minimum coverage amount is $300

Step 1: Check Your Invitation Settings

  1. Log in to the Rhino portal
  2. Check to see if you have the Invitations tab on the left side

If you have the Invitations tab:

  1. Log in to your Rhino Portal.
  2. Click “Invitations” on the left side of the page.
  3. Select “Send Invitation”
  4. Enter the resident's email address, rental address, and unit number.
  5. Enter the lease dates, monthly rent, and coverage amount.
  6. Click "Send Invitation"

If you do not have the Invitations tab:

  1. Navigate to the Renters tab
  2. Click “Send Enrollment Link”
  3. Enter the renter’s name or email address
  4. Please note that if your property does not use Yardi, only the primary leaseholder/head of household can apply. 
  5. Type out the property address as it appears in Rhino portal and select it
    1. If you do not see your property’s address loaded, reach out to our support team for assistance.
  6. Provide renter information as it appears in your Property Management System
    1. Mismatches in information provided can lead to issues with completing enrollment.  
  7. Enter lease start and end dates
    • Lease terms must be between 6–24 months
    • These dates can be updated after purchase if needed
  8. Enter monthly rent amount and the renter’s contact phone number 
    • If you are inviting a renter to apply for Renter Guarantee, please note that rent amount cannot be adjusted after purchase. 
  9. Choose the appropriate product and complete any additional fields:
    1. Renter details
    2. School information (if applicable)
    3. Income level
  10. Select the coverage multiplier or coverage amount
    • Some properties may have predefined coverage options
      1. If you are inviting a renter to apply for Renter Guarantee, the coverage multiplier is predetermined based on state underwriting guidelines and cannot be changed. 
  11. Click “Send Enrollment Link”

What Happens Next

  • The renter will automatically receive an email with their enrollment link
  • A confirmation panel will appear, where you can copy the enrollment link to resend if needed
  • You can track all invitations by returning to the Renters tab, where they are stored

Troubleshooting Invitation Issues

If you’re having trouble sending or completing a resident’s invitation, confirm the following in their profile:

  • Screening and credit check are complete
  • Monthly rent amount is entered
  • Coverage amount is entered

Ensuring these fields are completed will typically resolve most issues with sending or processing invitations.

If you have tried the above and are still running in to issues, please contact our support team with the renters name, email address, physical address and t-code (if Yardi)/household ID (if RealPage, and we will look into this further. 

*Reach out to your account manager for custom marketing materials — complete with your property's unique enrollment link — to share with renters.

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