Renter Guarantee (RG)

Editing a Policy (SDA & RG)

Last updated · — min read

A few important things to note:

  • Policies can be edited within 14 days of the coverage start date. If a policy is within its 14-day revision window, you'll see an orange banner stating "Review and update information by [date]."
  • For Renter Guarantee policies, rent amount cannot be changed after purchase.
    • If the rent amount is incorrect, the renter will need to cancel their original policy and reapply using the correct rent amount. 

To request a change:

  1. Log in at portal.sayrhino.com
  2. Search for the policy under the Policies tab
  3. Select the active policy and click “Edit” 

  1. Input the necessary revisions
    1. Note: The lease start date reflects the information originally provided by your property.
  2. Click "Update Policy"

  1. A banner will appear stating "Waiting for resident confirmation of the following changes: ____"

  1. Contact your resident and ask them to log in to their Rhino + Jetty portal to confirm the changes
    1. Note: The resident must confirm within the 14-day revision window for the changes to take effect. If the changes affect their premium, they will be charged or refunded the difference.
  2. Once confirmed, the policy will update to reflect the corrections
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