Navigating Rhino Portal

Portal Notifications Guide

Last updated · — min read
  • Review and Update Information by [Date] 
    • A 14-day revision window built into every policy for leasing information updates at enrollment or renewal
    • Window opens from the coverage or lease start date, whichever is later
    • If no changes are needed, this banner can be disregarded
  • Ready for Renewal
    • Policy is within the renewal window and their payments are up to date
    • Resident can renew up to 90 days before their coverage end date
  • Renewal at Risk — Unpaid Claim/Unpaid Premium
    • Policy is within the renewal window but an outstanding balance is preventing renewal
    • Once resolved, the resident can renew or reinstate coverage if the window has passed
  • Coverage Expiring Soon 
    • Your resident has canceled their upcoming renewal
    • The banner will specify the reason:
      • Renter isn't moving out — typically means the resident has decided to pay a cash deposit instead
      • Renter is moving out
  • Policy Did Not Renew 
    • The automatic or manual renewal attempt failed due to a payment issue
  • Incomplete/Missing Unit — Please Update Policy 
    • The unit number is missing from the resident's policy
      • Note: For single family homes, enter N/A from the dropdown
    • The unit number can be updated at any time while the policy is active
  • Premium Owed 
    • Your resident has unpaid premiums owed to Rhino + Jetty
    • Appears on all past and current policies, even if the balance applies to only one of their policies
  • Policy Cancellation Requested 
    • Your resident has requested to cancel their coverage
    • A countdown shows how much time your team has to respond — cancellations can be approved or denied from your portal
    • Residents can only submit one cancellation request
    • If denied and a cancellation is still needed, contact Rhino + Jetty to cancel on the resident's behalf
    • If your team does not respond, the policy will automatically cancel after 7 business days, unless the resident requested a future cancellation date
    • Canceled policies cannot be reinstated
  • Cancellation Request — Approved 
    • Your resident's policy has been canceled, either by your team or automatically after the 7 business day window
  • Claims Window Open — Ends [Date] 
    • Appears after a policy expires to show how much time remains to file claims for unpaid rent or damages
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