Cancelling your Security Deposit Insurance policy
You can request to cancel your policy at any time if coverage is no longer needed. Cancellations require approval from both you and your property manager — if either party does not agree, coverage stays active. Once canceled, a policy cannot be reinstated.
Once your request is submitted, your property manager will be notified to confirm or deny — you will be notified via email of the status of your cancellation request.
If approved or if they do not respond within 7 business days: your policy will be automatically canceled.
If denied: you will need to reach out to your property manager directly to resolve the issue.
Important: Your refund eligibility is based on the date you requested cancellation, not the date your property manager confirmed. If you move out before your lease ends, your property still has 60 days to file claims.
Valid Reasons for Cancellation
- You did not move into the apartment
- You decided to pay a cash security deposit instead
- Your roommate or spouse already enrolled
- You accidentally signed up for two policies
- Your policy renewed and you are now paying a cash deposit or moving out
- You moved out or will be moving out before your lease end date
How to Cancel Your Policy
- Log in at sayrhino.com and click on your active policy.
- Scroll to the bottom of the page and select "Request Cancellation."
- Choose your cancellation reason and click Submit.
- Your property manager will receive an email to confirm or deny the request — you will be notified via email of the status of your cancellation request.
- Once your policy is canceled, any applicable refund will be issued within 5-10 business days of your cancellation request date to your original payment method.